Elevate Your Space with Premium Surface Solutions

Transform your vision into reality with our expertly crafted surfaces. Experience the perfect blend of luxury, durability, and design – tailored to your unique style and needs.

 
  
  
 19 reviews  
  
 
 
 
 
 
  
  
 
 
 RMI Surfaces
  
 19 Google reviews 
 
 
 
 
 
  
 
 
 
  
 
 
 Charles Guenancia 
 
2024-06-20
 
 
  
 
They did a great job on our counter!
  
 
 
  
 
 
 
  
 
 
 Jeffrey Norton 
 
2024-05-07
 
 
  
 
Deceptive sales and TERRIBLE CUSTOMER SERVICE. Do not expect help with issues after installation. Repeated failure to stand by representations and promises. The first island counter top delivered (which was a very unique and perfect slab we found at RMI) had a massive crack in it that was not apparent at the time of purchase. They said it was already there (even if not visible) and that it became very apparent during processing. We were told it should never have been delivered and installed in that condition. They removed it at our insistence and we ended up purchasing an alternative slab (which is nice but not what we preferred). We noticed immediately that virtually any drop or spill (regardless of how quickly we cleaned it up) would leave a very visible and permanent stain. Yes, we understand that, in general, marble is more susceptible to staining than other surfaces but they assured us that with their tried and true sealing process and our diligence with cleanup, most staining will be prevented and that we'd only need to reseal annually. To reassure us, Alex actually told us he has the same type of marble in his home. Not true, virtually everything stains immediately, regardless of how quickly it's addressed. We complained to RMl, and after repeated failures to return our calls, emails, and texts, they promised they would come out and remove the stains and reseal. It took weeks for them to come out to inspect and then told our contractor they would return to do stain removal and resealing in a couple days.
After a couple days of NOT hearing from RMI and more unreturned calls and emails, we received an email that gave us instructions of how to remove stains and reseal every six months "AT OUR OWN RISK," audaciously adding, "please let us know if you have any questions." Now we are paying an independent marble technician to do the job RMI reneged on. RMI has beautiful stone and we are ultimately pleased with the look but we are totally dissatisfied with the unreliable and untrustworthy customer service they provide. Proceed "AT YOUR OWN RISK" with RMI.
  
 
 
  
 
 
 
  
 
 
 T S 
 
2022-07-10
 
 
  
 
Rye Marble did our kitchen countertops and didn't seal around the sink correctly so we now have open holes and mold building up.They said they would come and never showed up (pre-Christmas 2020). Absolutely no response. The work was beautiful but the follow up useless.

UPDATE: someone from the company answered publically below and I called them as requested. Still no shows!
  
 
 
  
 
 
 
  
 
 
 Salem Liquors 
 
2022-02-16
 
 
  
 
The best in the game, without a doubt.
  
 
 
  
 
 
 
  
 
 
 Sara Wolkowitz 
 
2021-03-16
 
 
  
 
We did a kitchen renovation and there have been ups and downs. But the one constant “up” was Rye Marble. Specifically Nadine. She even answered questions late on New Years! (She didn’t have to!) She was so responsive and understanding about some lateness issues we had due to some winter storm and COVID delays. She always made me feel calmer in the midst of the craziness of a renovation. And the work they did was beautiful. She gave great advise on stones. And they came back quickly to fill a natural imperfection in the stone. Everyone we interacted with - from Nadine, to the owner to the installers were extremely pleasant. I couldn’t recommend more.
  
 
 
  
 
 
 
  
 
 
 Sara M 
 
2021-03-09
 
 
  
 
Great experience, professional and pleasant.
Recommending!
  
 
 
  
 
 
 
  
 
 
 Joe DeMasi 
 
2021-02-16
 
 
  
 
Our experience with RMI was awesome!!  The whole team did a top notch job from education of the various types of stones and their qualities as it related to maintenance and durability to the measure and install process.  Nadine went out of her way to make sure we loved the stone and layout.  She continually went above and beyond and exceeded out expectation of customer service.
  
 
 
  
 
 
 
  
 
 
 Graciela Garcia 
 
2021-02-15
 
 
  
 
Client attention is great.
A really vast selection of stones for all thr budgets!
  
 
 
  
 
 
 
  
 
 
 Aimee Dimiero 
 
2021-02-10
 
 
  
 
We were very pleased with our experience with Rye Marble.  They had a beautiful selection of stone and were extremely helpful when it came to working through pricing options and designs.  We had a little hiccup when it came to the installation (minor, really) and they were quick to make it right.  Overall it was a very positive experience and we couldn't be happier with our new kitchen.  I would absolutely recommend.